Conditions of Carriage

Passenger Safety and Travel Terms

These Conditions of Carriage set out the terms under which passengers travel on services operated by Minsterley Motors.

By boarding or travelling on our vehicles you agree to comply with these conditions. These rules are designed to ensure the safety, comfort and convenience of all passengers and staff.

1. Waiting for the Bus

Passengers should follow these guidelines while waiting for a bus:

• Arrive at the bus stop in good time before the scheduled departure.

• Stand well back from the kerb as the vehicle approaches.

• Ensure the driver can clearly see you if you wish to board.

• Children should be supervised and should not play near the road.

• In areas without a marked stop, passengers should signal clearly to the driver and stand in a safe location.

2. Boarding the Bus

For safety and efficiency:

• Allow passengers to leave the bus before boarding.

• Only board once the bus has come to a complete stop and the doors have opened.

• Use handrails when boarding.

• Have tickets, passes or payment ready where possible.

• If assistance is required, please ask the driver.

3. Passenger Conduct

Passengers must behave in a safe and respectful manner at all times.

Passengers must not:

• Behave in a threatening, abusive or antisocial manner.

• Distract the driver while the vehicle is moving.

• Smoke or vape on board the vehicle.

• Damage or interfere with vehicle equipment.

• Play loud music or behave in a way that causes disturbance.

Passengers whose behaviour affects safety or comfort may be refused travel or asked to leave the vehicle.

4. Passenger Safety While Travelling

Passengers should:

• Remain seated where possible while the vehicle is moving.

• Hold handrails when standing.

• Wear seatbelts where fitted.

• Keep aisles, gangways and exits clear.

• Store bags safely and avoid placing them on seats when the bus is busy.

• Offer priority seats to elderly passengers, disabled passengers or pregnant passengers.

Passengers standing should place bags between their feet to avoid obstruction.

5. Getting Off the Bus

Passengers should:

• Press the stop bell in good time before their stop.

• Remain seated until the vehicle has stopped completely.

• Use handrails when leaving the bus.

After leaving the bus, passengers should wait until the vehicle has moved away before crossing the road.

Passengers should never cross directly in front of or behind a stationary bus.

6. Tickets and Fares

Passengers must hold a valid ticket, pass or other proof of entitlement to travel.

Passengers must:

• Purchase the correct ticket for their journey.

• Present tickets or passes when requested.

• Retain their ticket during the journey.

Tickets are generally:

• Valid only for the journey or service purchased.

• Non-transferable unless otherwise stated.

Passengers without valid tickets may be refused travel.

7. Refusal of Travel

Minsterley Motors may refuse travel or require a passenger to leave the vehicle if they:

• Behave in a disorderly or unsafe manner.

• Appear to be under the influence of alcohol or drugs.

• Carry dangerous items.

• Are likely to cause discomfort or risk to others.

8. Luggage and Personal Belongings

Passengers may carry reasonable luggage provided it does not:

• Block gangways or exits

• Occupy additional seats

• Cause inconvenience to other passengers

Passengers remain responsible for their belongings at all times.

Minsterley Motors cannot accept liability for lost or damaged property unless caused by negligence.

9. Animals

• Assistance dogs are welcome on all services.

• Other dogs may travel at the driver’s discretion and must remain on a lead.

• Small animals must be transported in secure carriers.

Animals must not occupy passenger seats or obstruct aisles.

10. Accessibility and Assistance

Minsterley Motors aims to provide accessible transport services.

Where vehicles are equipped with accessibility features:

• Wheelchair users have priority use of designated spaces.

• Buggies or prams may need to be folded if a wheelchair user requires the space.

• Priority seating should be given to passengers who need it.

Drivers will provide reasonable assistance where it is safe to do so.

11. Children

Parents and guardians remain responsible for children travelling with them.

Children must not:

• Play on the vehicle

• Stand on seats

• Interfere with safety equipment

• Block aisles or exits

12. Alcohol and Prohibited Items

Passengers must not consume alcohol on board Minsterley Motors vehicles unless authorised for a private hire service.

Passengers must not carry items that may:

• Endanger passengers or staff

• Cause nuisance or discomfort

• Damage the vehicle

The driver may refuse carriage of unsafe items.

13. CCTV

CCTV may operate on Minsterley Motors vehicles for the safety and security of passengers and staff.

Recordings may be used for:

• Crime prevention

• Incident investigation

• Passenger and staff safety

Footage may be shared with relevant authorities where required.

14. Service Operation

Minsterley Motors aims to operate services according to published timetables. However services may be affected by circumstances beyond our control, including:

• Traffic congestion

• Road works

• Weather conditions

• Accidents

• Vehicle breakdowns

Services cannot be guaranteed to operate exactly as scheduled.

15. Service Disruption

Where possible we will make reasonable efforts to minimise disruption and provide service updates.

Minsterley Motors cannot accept liability for consequential losses arising from delays or service interruptions beyond our control.

16. Driver Authority

The driver is responsible for the safe operation of the vehicle and may:

• Refuse travel

• Request passengers to leave the vehicle

• Limit passenger numbers

• Enforce these Conditions of Carriage

Passengers must follow reasonable instructions given by the driver.

17. Lost Property

Items found on Minsterley Motors vehicles may be stored at the depot for a limited period.

Passengers wishing to recover lost items should contact the company with details of the journey and item.

Unclaimed property may be disposed of after a reasonable time.

18. Complaints and Customer Feedback

Passengers wishing to make a complaint or provide feedback should contact Minsterley Motors using the contact details listed on the company website.

When making a complaint please provide:

• Date and time of travel

• Route or service

• Location of the incident

• Vehicle details if known

We aim to investigate complaints promptly.

19. Liability

Minsterley Motors will take reasonable care to operate services safely and reliably.

However, we cannot accept liability for losses or inconvenience arising from delays, service changes or circumstances beyond our control unless required by law.

Nothing in these Conditions of Carriage affects a passenger’s statutory rights under UK law.

20. Amendments

Minsterley Motors reserves the right to amend these Conditions of Carriage at any time. The latest version will always be available on the Minsterley Motors website.